![]() ![]() ![]() Note: In the meantime, you can tell the machine to stop prompting you to update to Mojave by turning off update notifications in your “system preferences. They can be reached through the information found at this URL: If not, then it may be best to contact “Apple support” directly for additional help. If those steps do not work, then try the steps found at this URL on the “Apple support forum” and see if one or more of the solutions found there fix the problem: If “software update” does not show an update available or allow you to update, then perform the update manually via the steps found at this URL: Windows users will want to make sure that they are running the latest version of iTunes, iTunes 12.12.9, in order to gain protection from a recently uncovered security vulnerability. Then restart the machine and try to log into iTunes again - it should work now. Open the Apple menu, then click on “system preferences,” then on “software update.” Click on the “update(s)” if available, which will launch them, and then follow the instructions on screen to complete the process. This can be done via the following steps: To fix this, Apple suggests you manually update iTunes so that your version of it matches the version that corresponds to the new OS and to update to Mojave again in the process. Simply put, while the OS has updated, iTunes has not, and because of that they're on two different wavelengths, essentially, causing your login to not register with iTunes and lock you out of the account. How can I fix this, or will I eventually have to give in, update and lose my iTunes account?Ī: According to the Apple Support Forums, if you have updated to Mojave but cannot access or update iTunes alongside it, then it's typically due to a bug in the Mojave upgrade. ![]() ![]() Now I can access iTunes but I also have a computer that will not allow me to update the OS again and also gives me constant reminders to do so. If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store.If you get iTunes from the Microsoft Store, you shouldnt need to follow the rest of the steps in this article. Recently, I updated my computer to the latest Mac OS (Mojave), and since then I am no longer able to access my iTunes account.Īs a result, I reverted to the previous OS version (Catalina). Download iTunes from Apples website, then click Download to download the iTunes installer.When prompted, click Save (instead of Run). ![]()
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